According to a number of brands, the level of guarantee appeals can reach 50 percent of the number of cars sold, writes Gazeta.ru with reference to the general director of the Verra Perm Holding Anna Boyarshinova. The Chinese do not fully compensate the cost of dealers for repairs, she added. In addition, sellers due to poor-quality machines suffer reputation losses. However, not always complaints of customers are fair: part of them sellers call “client terrorism”.
Most often, cases of returning a car with a malfunction are decided in a pre -trial order. But often customers give unreasonable appeals, trying to earn at the expense of the seller, dealers say. According to Boyarshinova, she had to increase the legal service ten times to cope with the influx of return.
According to the Law “On Protection of Consumer Rights”, the buyer can return the new car to the dealer if it has noticed any drawback in it within 15 days. To do this, you need to immediately file a written claim. A refund is also possible if the car is in warranty repairs for more than 45 days or it is impossible to use a total of 30 days a year.
In Russia, there are fewer Chinese car dealerships calculated how the price of the most popular Chinese machines in Russia has changed no more than five Chinese brands, the survey showed
Owners who do not want to put up with often arising problems or a long simple car must collect documents about repairs, lawyers say. Order-orders are especially important-they are crucial if it comes to court. You can return a mileage car purchased from a legal entity if there are defects in it, which the seller was silent about.
Meanwhile, the import of Chinese cars into Russia is rapidly falling. For the first time in two years, the country ceased to be the main importer of the PRC auto industry, dropping immediately to third place. Mexico is now leading, and the UAE is following it. The main reasons for the decline are reservoirs of warehouses and the establishment of local production of the “Chinese”.
The most expensive Chinese sedans
