However, you should initially request that the car be sent specifically for repairs, and not for receiving a cash payment. Automotive lawyer Lev Voropaev spoke about this in an interview with Motor magazine.
“If the victim in an accident did this, but the insurance company still transferred the money, then you need to file a claim, indicating that it was repairs that were required, not money, and therefore the market value of the restoration repairs should be paid,” said Voropaev.
If the motorist is then refused, he said, he should lodge a complaint with the Financial Ombudsman. True, the latter rarely satisfies such complaints, since it was intended by a group of insurers as a way to delay payments.
Next, the driver needs to go to court, which is more likely to side with the motorist and recover the full cost of repairs from the insurance company.
Previously, a lawyer clarified whether it is possible to refuse insurance from a car dealership.
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