Since 2022, Muscovites alone with faulty Volkswagen, Audi, BMW and Mercedes-Benz have complained to the court more than 100 times, Izvestia writes. Claims for the protection of consumer rights are being filed against Russian representative offices of European automakers. Complaints do not always work, but sometimes car owners manage to defend their rights.
Owners of cars from outdated brands are demanding compensation for malfunctions. Previously, in this case, owners had their cars replaced, but after 2022 this became impossible. There are no software updates or access to databases with technical information that solved some of the problems. Dealers often refuse repairs or postpone them indefinitely, since spare parts have become scarce and the costs of repairing the breakdown have increased significantly.
Most often, car owners complain about faulty electrical units, suspension components and engine problems. Electronics, including the multimedia system, are also often glitchy.
The average price of car repairs in Russia has increased by a quarter Top 3 Chinese cars that are expensive to repair Cars of outdated brands have accumulated in the warehouses of Russian dealers
The Moscow City Court has registered about 40 lawsuits against Mercedes-Benz, 35 against BMW, 30 against the Volkswagen Group and its brands Audi, Volkswagen, Skoda and Porsche.
There are also problems with premium “China”, to which they switch from “Europeans”. Service centers talk about a shortage of parts, as well as the lack of permission to carry out official repairs of batteries or the body.
Previously, insurers proposed legalizing the repair of used cars with spare parts under MTPL, and they want to use them without warning car owners. Experts, including Vitaly Efimov, a member of the State Duma Committee on Transport, consider this practice unacceptable.
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