Volkswagen rolled in the last place in the rating of US reliability

The analytical agency JD Power shared the annual statistics of the most reliable cars. From August to November 2024, the researchers on a special protocol interviewed 34 thousand owners of three-year-old cars and recorded the number of complaints that customers faced. The PP100 index was formed from the answers: the number of comments per 100 cars.

The outsider unexpectedly became Volkswagen: the German brand received 285 complaints and rolled in the last place, losing three positions. Poor reviews remain at Chrysler (282), Jeep (275), Audi (273) and Land Rover (270), and the manufacturer of SUVs from the United States rolled from the middle to the end of the list. The average industry in 2025 is 202 complaints, that is, over the year, reliability subjectively became lower.

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In the leaders of the Lexus rating (140), Buick (143), Mazda (161), Toyota (162) and Cadillac (169). Japanese brands are traditionally in the upper part of the list, but the General Motors premium brand pulled up. The Americans recognized the most reliable car that had already left the Toyota Avalon sedan, and in their classes excited Rav4, Camry, Tacoma, Sienna and Lexus GX.

Interestingly, according to the calculations of the American publication Consumer Reports, Volkswagen also closes the reliability rating, and the calculation methodology is different and covers a much larger time interval and the number of respondents.

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